Team leaders were responsible for monitoring these tickets determining what was holding up completion of the ticket, and, if needed, bringing in additional resources to speed up the closure of the ticket. My team leader wasn't excited with this approach, believing that calling people on the phone was better, but the e-mails helped me clear a good percentage of tickets and cut down on the overall time I needed to do the job. As the task force continued its work, I wrote a program that accessed the ticket system database and automatically generated a report of all past-due tickets and emailed the report to the responsible parties. As AI is implemented over the coming years, it could potentially replace many existing jobs. In the past when jobs were replaced by automation or to new technology, other jobs always sprang up to take their place.

In the 1970s, for example, it was thought that the advent of ATMs would eliminate many bank teller jobs and increase back-office technology jobs. When many bank teller jobs were eliminated at individual bank locations, it became cheaper to run a single location, so the number of locations increased, which drove up the total number of bank tellers and created new technology jobs overall. As individual banks reduced traditional teller positions, new positions were created that required hybrid more marketing, customer relationship, problem-solving, and sales management skills than the jobs that they replaced. In accounting, the advent of AI and other technologies also threatens to reduce the number of jobs in the profession.

Like the bank teller jobs of the 1970s, accountants with advanced business, relationship management, and technology skills will experience an increased demand. The challenge is that advances in technology are evolving much faster now, so each of us needs to continually anticipate the automation of components of our jobs and evaluate our career paths to see where we're vulnerable. No, it isn't easy keeping a job in the 21st Century, but it can be rewarding if we're aware of the trends and continue learning to stay ahead of them.   

Why AI Is The Most Dangerous Thing You Can Imagine

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